Privacy Policy

At Get My Therapist, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and health-related information when you use our mobile application and website. We are committed to complying with applicable data protection laws and ensuring that your information remains confidential and secure.

By using our services, you consent to the practices described in this policy.

Information We Collect

We collect different types of data to provide a safe, personalized, and efficient experience. The types of information we collect include:

  • Personal Information
    • Full name
    • Email address (optional)
    • Phone number
    • Gender (optional)
      This information is required to register and verify your account and to tailor your experience based on your preferences.
  • Health Information
    • Responses to self-assessment tests
    • Information shared when booking or communicating with a therapist
    • Session notes, if submitted voluntarily
    • We collect this data to help match you with appropriate therapists and improve the quality of care offered through the platform.
  • Usage Information
    • Device details (e.g., device ID, model, OS)
    • App usage statistics and browsing activity
      This helps us enhance user experience and improve our service functionality.
  • Payment Information
    • Transaction details including amount, time, and payment method
      We do not store sensitive payment data such as credit/debit card numbers. All payments are securely processed via third-party payment gateways like Razorpay, which comply with PCI-DSS standards.
How We Use Your Information

We only use your data for purposes that align with providing you a seamless and secure mental health experience:

  • To create and manage your user account
  • To enable therapist discovery, session booking, and secure communication
  • To send session notifications, confirmations, and reminders
  • To process payments and generate invoices
  • To personalize your in-app experience based on your interests and usage
  • To conduct research and improve platform usability (using anonymized data)
  • To comply with regulatory and legal requirements

We will never use your personal or health data for marketing without your explicit consent.

Data Security

We implement industry-standard security practices to protect your data from unauthorized access, misuse, or disclosure:

  • All communication within the app, including video calls, is protected by end-to-end encryption
  • We use secure cloud infrastructure with restricted access and regular security audits
  • Sensitive data is stored in encrypted format using secure protocols
  • Authentication and secure login mechanisms protect your account

Only authorized personnel have access to user data, and all access is logged and monitored.

Sharing of Information

We treat your data as confidential and do not sell or rent it to third parties. We may share information only under the following circumstances:

  • With your explicit consent for a specific service or request
  • With therapists you have booked, limited only to the data necessary for consultation
  • With third-party service providers (like hosting providers or analytics tools) under strict confidentiality agreements
  • When legally required to comply with court orders, subpoenas, or legal processes

We ensure that any data shared is minimal, purpose-specific, and protected by appropriate safeguards.

Data Retention

We retain your data only for as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with applicable legal, accounting, or regulatory obligations
  • Ensure continuity of services if you return to the platform

If you request account deletion, your data will be securely deleted from our servers, except where retention is required by law.

User Rights

We are committed to ensuring you have control over your data. You may:

  • Access the data we have about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal data
  • Withdraw consent where processing is based on your permission

You can exercise these rights by contacting us at getmytherapist@gmail.com. We aim to respond within 7 business days.

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to improve functionality, analyze trends, and personalize your experience.

  • Cookies help remember login sessions, preferences, and enable faster navigation
  • You may opt out of cookies through your browser settings, though some features may not function correctly without them

We do not use cookies to track sensitive health information.

Changes to This Policy

We may revise this Privacy Policy from time to time. Any significant changes will be communicated via email or in-app notifications.

We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

📧 getmytherapist@gmail.com
📍 KIZHAKKUMMADAM, MEPRATHUPADY, Vengola, PERUMBAVOOR, Kunnathunad, Ernakulam-683556, Kerala, India
🌐 www.getmytherapist.com